Troubleshooting and contact · Help

This guide is for everyone. Start here when something isn't working.

Check the status first

Open System status. If something is marked Degraded, Outage or Maintenance, we're already on it. A banner in the app also tells you when VYNLT is in read-only mode or a feature is turned off for a while.

Common fixes

Can't sign in. Check the email address, then use Forgot password?. Lost your two-factor device? Use a recovery code (see Two-factor and passkeys).
A link or invitation won't open. It only works for the email address it was sent to. Sign in with that address.
No sound. Check the volume and, on iPhone, the silent switch. Tap play again. On a slow connection, wait for the song to finish loading.
A song says processing for a long time. Large files take a few minutes. If it says processing failed, upload the file again as WAV.
An upload is stuck. Keep the page open until it finishes. In the desktop app, uploads resume by themselves.
A page looks out of date. Refresh it. After an update the app may ask you to reload.
A button is missing. Your role in that project, or the organization's plan, may not include it. See Plans and features.
The desktop app is stuck. Quit it and open it again. Check you're on the latest version with Check for updates.

Report a problem or ask for a feature

In the app, open Help & feedback in the menu and choose Report a problem or Request a feature. Tick Include technical details to send the app version, browser and the page you were on. It never includes audio, files, passwords or tokens. My reports shows what you've sent and where it stands.

Contact us

Email hello@vynlt.com. Tell us your account email, what you were doing and what you saw. Never send your password or recovery codes.

To report a security issue, use the same address or see our security page.